FAQ

🌍 Which countries do you deliver to?

We currently deliver to Germany, France, Italy, Austria, Belgium, Denmark, Netherlands, Sweden, and the United Kingdom.

🧾 How much is shipping?

We currently offer free shipping to all supported delivery countries.

💳 What payment methods can I use?

We currently accept PayPal at checkout.

🔒 Is my online order secure?

Yes. Your information is transmitted through an SSL-secured connection. Payments are securely processed by the payment provider, and Wohnerra does not store your PayPal login or payment credentials on our servers.

🚚 How do I track my order?

Once your order ships, you will receive an email with your tracking number.

Use your tracking number or order number + email/phone number to view the latest updates.

Need help? Contact us at support@wohnerra.com .

⚡ Is the lighting compatible with my country’s voltage?

Electrical specifications may vary by product.

The countries we currently deliver to generally use a 230V / 50Hz mains electricity supply. Please check the product specifications, label, or installation instructions before installation.

If you are unsure, contact support@wohnerra.com with the product link and your country of installation.

🛠️ What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible and we will help review the issue.

If you purchased Shipping Protection, we can assist with an eligible claim through Xcotton Shipping Protection.

If you did not purchase Shipping Protection, you can still contact support@wohnerra.com and we will assist you based on the circumstances.