Terms of service

These Terms of Service govern your access to and use of the Wohnerra website, online store and related services. By using our website or placing an order, you agree to these Terms and any other policies expressly referenced on our website.

About These Terms

This website is operated under the trading name Wohnerra. Throughout these Terms, “Wohnerra”, “we”, “us” and “our” refer to the business operating this website.

These Terms apply when you access our website, use our online services or purchase products through Wohnerra.

Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services online.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using our website or placing an order, you confirm that you have the legal capacity required under the laws applicable to you to enter into a binding contract.

You must not:

• use the website for unlawful or fraudulent purposes;
• provide false or deliberately misleading information;
• attempt to gain unauthorised access to our website, systems or accounts;
• introduce viruses, malware or other harmful technology;
• interfere with the security or normal operation of the website;
• misuse or unlawfully collect information belonging to other users;
• infringe our intellectual property rights or those of another party.

We may restrict or suspend access to all or part of the website where reasonably necessary for security, maintenance, fraud prevention, legal compliance or protection of our legitimate interests.

Products & Product Information

We aim to provide clear and accurate information about products offered through Wohnerra, including descriptions, dimensions, materials, finishes, colours and technical specifications.

Product appearance may vary slightly from images shown online due to photography, lighting conditions, individual screen settings, natural materials or normal manufacturing variations.

For lighting products, please carefully review all relevant product information before purchase, including where applicable:

• dimensions;
• materials and finishes;
• voltage and wattage;
• light source or bulb requirements;
• colour temperature;
• dimming compatibility;
• installation requirements;
• other technical specifications shown on the product page.

Electrical products should be installed and used in accordance with supplied instructions and applicable local safety requirements. Where required by law or appropriate for the installation, work should be carried out by a suitably qualified professional.

Nothing in this section affects mandatory rights relating to product conformity, product information or product safety.

Prices & Payment

We aim to display product prices accurately. Prices may be shown in different currencies depending on the market, location or checkout settings applicable to your visit.

Where required, applicable taxes and other mandatory charges will be displayed before completion of the transaction.

Product prices may change from time to time. A change in price will not affect an order that has already been accepted at an agreed price.

Available payment methods are displayed during checkout. Available payment methods may change as our payment services develop.

Payment transactions may be processed by independent third-party providers and may also be subject to their own terms and privacy practices.

Orders

When you submit an order through Wohnerra, you are making an offer to purchase the products included in your order.

After submitting an order, you will normally receive an electronic acknowledgement confirming that we have received it. An automated acknowledgement does not necessarily mean that the order has been finally accepted.

Order acceptance may depend on:

• product availability;
• successful payment;
• verification of order information;
• security or fraud checks;
• technical availability;
• applicable legal or regulatory requirements.

We may decline or cancel an order where there is a legitimate reason to do so, including product unavailability, an obvious pricing or information error, unsuccessful payment, suspected fraud, materially inaccurate customer information or a legal restriction preventing completion of the transaction.

Where an order cannot be accepted after payment has already been collected, the relevant payment will be returned through the appropriate payment method.

Accounts & Customer Information

Certain features of our website may allow or require you to provide account, contact, billing or purchase information.

You are responsible for ensuring that information you provide is accurate and reasonably up to date.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and should notify us if you become aware of unauthorised access.

We may restrict or suspend an account where we reasonably believe it has been compromised, used fraudulently, used in violation of these Terms or presents a security risk.

Third-Party Services & Links

Wohnerra may use third-party providers to support the operation of our website and online store.

These may include providers of e-commerce technology, payment processing, website functionality, analytics, communications, security and other technical services.

Our online store is hosted using Shopify's e-commerce platform.

Our website may also contain links to independent third-party websites or services. We do not control those websites and are not responsible for their independent content, availability or practices.

Nothing in this section excludes responsibility that cannot legally be excluded.

Intellectual Property

Unless otherwise stated, original content available through the Wohnerra website is owned by or licensed to Wohnerra.

This may include:

• brand elements and logos;
• website text;
• graphics and layouts;
• product photography;
• product descriptions;
• visual designs and icons;
• other original website materials.

These materials may be protected by copyright, trademark, design and other intellectual property laws.

Unless permitted by applicable law or expressly authorised by us, protected content may not be reproduced, republished, distributed, systematically scraped or commercially exploited without permission.

User Content & Communications

If you voluntarily submit reviews, photographs, feedback, comments, suggestions or other content to Wohnerra, you confirm that you have the right to provide that content.

You must not submit content that:

• infringes intellectual property rights;
• violates privacy or other legal rights;
• contains unlawful, defamatory, threatening or abusive material;
• contains malicious software or code;
• is deliberately false or misleading.

Any use of identifiable customer photographs, videos or other promotional content will be handled in accordance with applicable permissions and privacy requirements.

Privacy & Personal Information

The collection and use of personal information through Wohnerra are governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored and shared and describes relevant privacy rights.

You can review our Privacy Policy for further information.

Accuracy of Website Information

We take reasonable steps to keep information on Wohnerra accurate and up to date.

However, occasional typographical errors, technical errors, outdated information or other inaccuracies may occur.

Where an error is identified, we may correct or update the relevant information. This provision does not allow us to avoid obligations arising from information that forms part of a legally binding transaction or mandatory consumer protection requirements.

Website Availability

We aim to maintain reliable access to Wohnerra but cannot guarantee that the website will always operate without interruption.

Access may occasionally be affected by maintenance, software updates, hosting issues, internet outages, cybersecurity incidents, third-party failures or circumstances outside our reasonable control.

We may temporarily suspend or modify parts of the website where reasonably necessary and will seek to minimise disruption where possible.

Liability & Consumer Rights

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms are not intended to exclude or restrict mandatory rights or liability relating to:

• consumer protection;
• defective or unsafe products;
• fraud or fraudulent misrepresentation;
• death or personal injury where liability cannot lawfully be excluded;
• statutory product conformity requirements;
• any other liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, we will not be responsible for losses that were not reasonably foreseeable at the time the relevant contract was entered into.

Prohibited Activities

You must not use Wohnerra or its services in a way that:

• violates applicable law;
• infringes the rights of another person;
• attempts to deceive or defraud Wohnerra or another user;
• disrupts the website or its infrastructure;
• bypasses security measures;
• attempts to obtain unauthorised access to systems or data;
• distributes malware or malicious code;
• conducts unauthorised automated scraping or harvesting;
• misuses customer, supplier or business information.

We may take reasonable measures to prevent, investigate or respond to prohibited activity.

Suspension & Termination

We may suspend or terminate access to our website or services where reasonably necessary because of serious or repeated violations of these Terms, fraud, security risks, unlawful activity, misuse of the website or legal requirements.

Suspension or termination does not remove rights or obligations that arose before termination.

Mandatory consumer rights connected with an existing transaction remain unaffected.

Severability & Entire Agreement

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permitted.

These Terms, together with any policies or terms expressly incorporated into the relevant transaction, form the agreement governing your use of our website and services.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, services, business operations, technology or applicable legal requirements.

The latest version will be published on this page together with the updated revision date.

Changes will not retroactively remove mandatory rights that have already arisen under an existing transaction.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.