Refund policy
Wohnerra offers a 30-day return period. If you need to return an item or experience any issue with your order, please contact our customer support team first so we can assist you.
◷ 30-Day Return Period
You may request a return within 30 days from the date you receive your order.
The 30-day period begins on the date the package is successfully delivered to you or a person designated by you.
↩ How to Start a Return
To request a return, please contact us first at:
Please provide your order number and the reason for your return.
Once your return request has been reviewed, our customer support team will provide you with:
- The correct return address
- Return instructions
- A return shipping label
Please do not send the item back before contacting us, as the correct return instructions and return label are required for proper processing.
⚠ Damaged, Faulty, Missing or Incorrect Items
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us before returning the item.
Please provide your order number and, where possible, clear photos of the product and packaging so we can review the issue quickly.
Depending on the situation, we may arrange an appropriate solution such as:
- Replacement
- Reshipment
- Return
- Refund
☑ Return Conditions
For eligible returns, items should generally be:
- Complete with all original components and accessories
- Undamaged by improper use or handling
- Returned securely packaged
- Accompanied by the return instructions provided by our support team
Any applicable statutory consumer rights remain unaffected.
↺ Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.
Refund processing normally takes up to 10 business days after the return has been received and approved. Your bank or payment provider may require additional time for the funds to appear in your account.
📍 Return Address
The correct return address will be provided by our customer support team together with your return instructions and return shipping label.
Please do not return the item to the address shown on the original shipping package unless specifically instructed by us.
✉ Need Help?
For any questions about returns, damaged items, or refunds, please contact: