Retro Irregular Wooden Pendant Light
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Specifications
Specifications
| Item Type | Pendant Light |
|---|---|
| Power Source | AC |
| Certification | CE |
| Material | Wood |
| Voltage | 110-240V |
| Light Source | E27 Medium (Standard) |
| Wire Length | 150cm |
| Is Bulb Included | Yes |
| Application | Kitchen/Kitchen Island, Dining Room, Living Room |
Shipping & Delivery
Shipping & Delivery
📍 Delivery Locations
Wohnerra currently ships to:
Germany · France · Italy
If your country is not currently available at checkout, please contact us at support@wohnerra.com.
🏭 Shipping Origin
Orders may be fulfilled from either our Germany warehouse or our China warehouse, depending on stock availability.
If an item is available in our Germany warehouse, it will normally be dispatched from Germany. If it is unavailable there, the order may be dispatched from our China warehouse.
⏱️ Order Processing Time
Orders are normally processed and dispatched within 1–2 business days after order confirmation.
Weekends and public holidays are not counted as business days.
🚚 Estimated Delivery Time
Estimated delivery time after dispatch:
7–10 business days
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.
💳 Shipping Charges
Wohnerra currently offers free standard shipping to Germany, France, and Italy.
There is no minimum order value required to qualify for free standard shipping.
🧾 Taxes & Duties
Wohnerra covers all applicable VAT, import duties, customs duties, and other cross-border charges for orders shipped to our supported delivery destinations.
Orders are shipped using tax-inclusive or duty-paid shipping channels.
Customers will not be required to pay additional import taxes or customs duties upon delivery.
If you are unexpectedly asked to pay additional import charges, please contact us at support@wohnerra.com before making payment.
🚛 Shipping Carriers
Wohnerra currently ships orders via:
UPS · YunExpress
The carrier used may vary depending on the shipping origin, destination, and parcel requirements.
🔎 Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
You can track your shipment here:
https://wohnerra.com/apps/parcelpanel
You can track your order using either:
- Order Number + Email or Phone
- Tracking Number
Example order number:
WHOxxxxxx
Please enter the email address or phone number used when placing your order.
❌ Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet been dispatched may normally be cancelled.
Once an order has been dispatched, we may no longer be able to stop the shipment.
Any applicable withdrawal or return rights after delivery are handled in accordance with our Return & Refund Policy.
⚠️ Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact us at support@wohnerra.com.
We will assist you in checking the shipment status and, where necessary, contact the logistics provider to investigate the delivery.
✉️ Contact Us
🏷️ Trade Name
Wohnerra
📍 Physical Address
RM A16, Unit B, 5/F, Hang Fung Industrial Building, Phase 1,
2G Hok Yuen Street, Hung Hom, Hong Kong SAR, China
✉️ Email Address
support@wohnerra.com
Return & Refund
Return & Refund
Wohnerra offers a 30-day return period. If you need to return an item or experience any issue with your order, please contact our customer support team first so we can assist you.
◷ 30-Day Return Period
You may request a return within 30 days from the date you receive your order.
The 30-day period begins on the date the package is successfully delivered to you or a person designated by you.
↩ How to Start a Return
To request a return, please contact us first at:
Please provide your order number and the reason for your return.
Once your return request has been reviewed, our customer support team will provide you with:
- The correct return address
- Return instructions
- A return shipping label
Please do not send the item back before contacting us, as the correct return instructions and return label are required for proper processing.
⚠ Damaged, Faulty, Missing or Incorrect Items
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us before returning the item.
Please provide your order number and, where possible, clear photos of the product and packaging so we can review the issue quickly.
Depending on the situation, we may arrange an appropriate solution such as:
- Replacement
- Reshipment
- Return
- Refund
☑ Return Conditions
For eligible returns, items should generally be:
- Complete with all original components and accessories
- Undamaged by improper use or handling
- Returned securely packaged
- Accompanied by the return instructions provided by our support team
Any applicable statutory consumer rights remain unaffected.
↺ Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to your original payment method.
Refund processing normally takes up to 10 business days after the return has been received and approved. Your bank or payment provider may require additional time for the funds to appear in your account.
📍 Return Address
The correct return address will be provided by our customer support team together with your return instructions and return shipping label.
Please do not return the item to the address shown on the original shipping package unless specifically instructed by us.
✉ Need Help?
For any questions about returns, damaged items, or refunds, please contact:
FAQs
1. Which countries do you deliver to?
1. Which countries do you deliver to?
📍 Delivery Locations
Wohnerra currently ships to:
Germany · France · Italy ·US
If your country is not currently available at checkout, please contact us at support@wohnerra.com.
2. How much do I need to pay for shipping?
2. How much do I need to pay for shipping?
💳 Shipping Charges
Wohnerra currently offers free standard shipping to Germany, France, and Italy.
There is no minimum order value required to qualify for free standard shipping.
3. How secure is my online order?
3. How secure is my online order?
When you make a purchase online using your credit card, all of your information is entered on an SSL-secure webpage, helping ensure your details are protected from the very beginning.
Your information is then SSL-encrypted and safely sent to our credit card provider’s secure network, where your card and transaction are gently verified and approved.
Rest assured, your credit card information is never stored on our servers — we want you to shop with comfort and confidence.
4. How to track my order?
4. How to track my order?
🔎 Track Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
You can track your shipment here:
https://wohnerra.com/apps/parcelpanel
You can track your order using either:
- Order Number + Email or Phone
- Tracking Number
Example order number:
WHOxxxxxx
Please enter the email address or phone number used when placing your order.
5. What should I do if the goods received are damaged or incorrect?
5. What should I do if the goods received are damaged or incorrect?
If your order arrives damaged, incorrect, incomplete, or missing, please contact our Customer Support team. We’ll help you arrange the appropriate replacement, reshipment, or refund.
If you purchased Shipping Protection, we can also assist you with the claim process.
Contact us: support@wohnerra.com
Business hours: Monday–Friday, 9:30 AM–6:30 PM (UTC+8)
6. How to install a Pendant Light？
6. How to install a Pendant Light？
A Step-by-Step Guide to Installing Your Pendant Light Fixture
Transform the atmosphere of your room effortlessly with our stylish pendant lights. Follow this comprehensive guide to safely and accurately install your new light fixture:
Step 1: Preparation
Before beginning any installation, prioritize safety by turning off the power at the main circuit breaker. Gather the necessary tools: a screwdriver, wire stripper, ladder, and your new pendant light fixture.
Step 2: Remove the Existing Fixture
Carefully uninstall any previously installed light fixture. Begin by unscrewing the wire nuts and disconnecting the wires to free the old fixture from the ceiling.
Step 3: Assemble Your Pendant Light
Refer to the provided assembly manual for your new pendant light fixture. If a mounting bracket is included, secure it to the electrical box in the ceiling using the supplied screws.
Step 4: Connect the Wires
Match the wires according to their color codes: connect white to white for the neutral, black to black for the hot wire, and green or bare to the grounding screw or green wire. For international models, the hot wire is generally brown or red, while the neutral wire is typically blue. Ensure all connections are secure by twisting on the wire nuts.
Step 5: Secure the Fixture
Carefully lift the pendant light into position, ensuring the canopy fully covers the electrical box. Use screws to attach the canopy to the mounting bracket, securing it firmly in place.
Step 6: Make Adjustments and Test
Adjust the length of the cord or chain to achieve your desired hanging height. Once set, restore power to the circuit and switch on the pendant light to ensure it operates correctly.
Step 7: Additional Tips
Consider enlisting a friend or family member to assist you, particularly when using a ladder or holding the fixture in place. Always prioritize safety—double-check that power is turned off before starting any installation work.
By following these steps, you can confidently install your pendant light fixture and enhance your room’s ambiance with elegance.
About Wohnerra
Wohnerra was born from the vision of a designer shaped by Cornell and the Rhine, alongside a pioneer in ocean conservation. This unique blend of artistic insight and environmental passion inspired a brand dedicated to creating lighting solutions that not only illuminate spaces but also support a sustainable future. With a deep commitment to both design and responsibility, Wohnerra was founded to bring together beauty, innovation, and care for the planet.